Effective Date: June 1, 2025
juventus biologics is committed to providing high-quality research-grade peptides to qualified professionals and research organizations. Due to the sensitive nature of these products, specialized storage requirements, and applicable regulatory considerations, our Refund & Return Policy is designed to protect product integrity and ensure that legitimate order issues are handled appropriately.
All sales are final once a product leaves our facility.
Due to the sensitive and sterile nature of our products, we do not accept returns or exchanges.
Refunds or replacements may only be issued in the following circumstances:
Shipping damage or compromised packaging upon delivery
Incorrect product fulfillment, including the wrong product, strength, or quantity
Documented quality concerns verified by juventus biologics through appropriate quality-control review or testing
To request a refund or replacement due to shipping damage or incorrect fulfillment, customers must:
Notify juventus biologics within 3 business days of delivery.
Provide clear photographs of the packaging and product showing the issue.
Include the order number and a detailed description of the problem.
Requests submitted after 3 business days will not be eligible for review.
Once an issue has been reviewed and verified,juventus biologics may provide one of the following resolutions:
Ship a replacement product at no additional cost;
Issue store credit toward a future order; or
In limited circumstances, issue a refund to the original payment method.
Approved refunds and replacements are typically processed within 5–7 business days after verification. Actual processing times may vary depending on the payment provider or financial institution.
Refunds or replacements are generally not available for:
Improper storage or handling by the customer;
Orders delayed due to carrier errors or circumstances beyond our control;
Products that have been opened, reconstituted, altered, or tampered with;
Change of mind after an order has been shipped;
Incorrect product selection by the customer when the order was fulfilled as submitted;
Failure to report an eligible issue within the required 3-business-day period.
juventus biologics takes appropriate measures to protect product integrity during fulfillment and shipment.
Where applicable, products may be shipped using temperature-controlled or validated shipping procedures designed to help maintain product stability during transit.
Customers are responsible for following all applicable storage and handling instructions after delivery.
For refund or replacement inquiries, please contact:
juventus biologics Support
support@juventus.bio
Please include your order number, photographs of the product and packaging, a detailed description of the issue, and any other relevant documentation requested by our support team.
By placing an order with juventus biologics, you acknowledge and agree to the terms of this Refund & Return Policy.
juventus biologicsreserves the right to review each refund or replacement request individually and determine the appropriate resolution based on the circumstances, supporting documentation, and applicable requirements.
